Privacy Policy

Effective Date: 2 May 2025

At One Scan Network (operating under https://onescan.info), we are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services.

1. Who We Are

Our website address is: https://onescan.info.
We provide automated digital marketing tools and services through the OneSocial platform.

2. Personal Data We Collect

We may collect the following types of personal data:

  • Full name
  • Contact number
  • Email address
  • Company or business name (if applicable)
  • Social media account links (if provided)
  • IP address and browser type
  • Any inquiries, messages, or feedback submitted to us

We may also collect browsing behavior and device information via cookies.

3. How We Collect Your Data

  • Through contact forms, registration pages, or surveys
  • When you communicate with us via WhatsApp, email, or chat
  • When you purchase products or subscribe to services
  • Automatically via cookies or third-party analytics

4. Purpose of Data Collection

Your personal data is collected for purposes such as:

  • Processing orders and providing services
  • Customer support and order follow-up
  • Account creation and billing
  • Sending updates or marketing (with your consent)
  • Security, fraud prevention, and legal compliance

5. Disclosure of Personal Data

We do not sell or rent your data. Your personal data may only be shared with:

  • Our internal staff who require access to serve you
  • Third-party service providers (e.g., payment gateways, cloud services)
  • Legal authorities when required by law

6. Cookies and Tracking Technologies

Our site uses cookies to enhance your experience.
You may disable cookies in your browser settings. We use:

  • Session cookies (temporary use)
  • Analytics cookies (e.g., Google Analytics)
  • Marketing cookies (only with consent)

7. Data Retention

We retain your personal data only as long as needed:

  • Order or inquiry data: Up to 7 years
  • Email subscriptions: Until you unsubscribe
  • User comments or feedback: Indefinitely, unless deleted upon request

8. Your Rights Under PDPA

As a Malaysian user, you have the right to:

  • Access your personal data
  • Request corrections to inaccurate data
  • Withdraw consent to marketing
  • Request data deletion (subject to legal limitations)

Contact us to exercise your rights.

9. Data Security

We implement standard encryption and access control measures to protect your personal data.
However, no system is 100% secure — you are advised to safeguard your account credentials.

10. Third-Party Links & Embedded Content

Some pages may contain embedded content (e.g., YouTube videos, social feeds). These behave like you visited the third-party site directly.
We are not responsible for their privacy practices.

11. Data Transfers Outside Malaysia

We do not transfer your personal data outside Malaysia unless necessary for service operations.
In such cases, we ensure that international vendors follow similar data protection standards.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18.
If we learn that a child has submitted personal data without parental consent, we will delete it immediately.

13. Updates to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted here, and the effective date will be updated accordingly.

14. Contact Us

If you have questions or requests about your personal data, please contact:

One Scan Network
📧 Email: onecare@onescan.info
📞 WhatsApp: +60 19-638 8838
🌐 Website: https://onescan.info