Effective Date: 2 May 2025
This Refund & Cancellation Policy applies to all digital products and subscription plans offered on https://onescan.info, operated by One Scan Network.
1. No Refund Policy
All purchases made through OneScan.info, including OneSocial subscriptions, activation fees, credits, or any digital content, are non-refundable.
This includes but is not limited to:
- One-time system setup fees
- Monthly or annual subscription plans
- Credit-based post generation packages
- Fully managed Signature Plans
Once the product is delivered, accessed, or activated, we cannot process a refund.
2. Cancellation Policy
You may cancel your subscription plan at any time. However:
- Cancellations do not entitle you to a refund for any unused portion of the subscription.
- The service will remain active until the end of the current billing cycle.
- You can still use your remaining credits before expiration (if applicable).
To cancel, contact us at onecare@onescan.info or via WhatsApp at +60 19-638 8838.
3. Exceptions
We may consider a refund only under the following exceptional conditions:
- You were charged more than once for the same transaction (duplicate billing).
- The product or service was not delivered due to technical errors on our end.
All exception cases must be reported within 7 days of the transaction date, along with proof of payment.
4. Contact Us
If you have any questions or require clarification, feel free to reach out:
One Scan Network
📧 Email: onecare@onescan.info
📞 WhatsApp / Phone: +60 19-638 8838
🌐 Website: https://onescan.info
By using our services, you agree to this Refund & Cancellation Policy.